Support Topics
Find fast answers and guidance for common questions regarding the school portal and services.
Portal Login & Password Reset
Guidance for accessing your official student, parent, or staff account:
- Registered Email: Always sign in using the exact email address registered during student enrollment or employment.
- Forgot Password: Use the self-service Forgot Password link on the login page to receive a password reset link.
- New Parents / Students: Login credentials are created by the school administration upon admission confirmation.
- Locked Accounts: If you cannot access your account after multiple attempts, contact the secretary desk for credential verification.
Student & Academic Records
Accessing educational performance and curriculum materials:
- Term Report Cards: Download published student assessment sheets and end-of-term academic reports directly from your portal dashboard.
- Curriculum Inquiries: Inquiries regarding CBC competencies, British Curriculum stages, and Islamic Integrated studies can be directed to class teachers.
- Teacher Remarks: Review subject comments and personal development notes provided by your child's teachers.
Attendance & Timetable Help
Tracking school presence and class schedules:
- Daily Attendance: Teachers record daily classroom attendance (Present, Late, Absent, or Excused) every morning.
- Excused Absences: To notify the school of medical leave or family emergencies, contact the secretary desk in advance.
- Term Dates: Check term calendars, mid-term breaks, and official examination timetables on the portal home screen.
School Fees & Invoicing
Understanding billing statements and fee remittances:
- Fee Statements: View current term invoices, payment balances, and fee breakdown items under the Finance section.
- Payment Records: When remitting fees via bank transfer or M-Pesa, provide the student's admission number as the payment reference.
- Payment Reconciliation: For receipt inquiries or payment verification, contact the school accountant at accounts@avecina.school.
Transport & Bus Tracking
Safe and dependable student transit across Nairobi and Karen zones:
- Route Coverage: School buses serve Karen, Kuwinda, Lang'ata, Rongai, and surrounding zones.
- Home Coordinates: Parents provide residence GPS coordinates during enrollment for optimal route planning and bus stop assignment.
- Route Adjustments: For address changes or temporary transit modifications, notify the transport desk at least 48 hours prior.
Technical Support & Bugs
Troubleshooting issues on the web portal or Android app:
- Supported Browsers: For the best experience, use modern versions of Google Chrome, Safari, Microsoft Edge, or Mozilla Firefox.
- Android Application: The official Avecina School Android application provides convenient mobile access to portal features.
- Reporting Errors: If you encounter a bug or unexpected error, email secretary@avecina.school with screenshots and details.
Official School Contact Desk
Reach school administrative officers directly for official school inquiries.
Nairobi, Kenya
Request Account & Personal Data Deletion
In accordance with Google Play policies and institutional data protection principles, Avecina School provides a direct, transparent mechanism for registered users to request the deletion of their portal account and personal data.
Submitting this request logs an official deletion ticket for administrative review. Because Avecina School is an educational institution administering minors and official student records, deletion requests are processed in strict compliance with educational standards, statutory regulations, and child safeguarding laws.
What Is Deleted Upon Approval
- Portal Login Credentials: Your Firebase Authentication user record and login access are deactivated and removed.
- Active Sessions: All browser login sessions and app authentication tokens are revoked.
- User Profile Preferences: Theme settings, local device mappings, and notification preferences.
- Personal Contact Records: User-specific online contact links not required for ongoing student guardianship.
What Is Lawfully Retained & Why
- Academic Transcripts & Assessments: Official educational progress records, grades, and remarks are preserved for historical verification.
- Attendance Registers: Historical classroom registers are maintained to satisfy national educational and inspection mandates.
- Fee Accounting Ledgers: Invoices, payment receipts, and financial audit trails are retained under Kenyan tax and financial laws.
- Security Audit Logs: Cryptographic and administrative audit trail records in audit_logs are preserved for security integrity.
Deletion Process & Timeline
Submission
Fill in the form below. An automated acknowledgment is sent to your email.
Verification
The administration verifies account ownership to prevent unauthorized deletion.
Review
Requests are evaluated against educational and regulatory record requirements.
Execution
Account credentials and eligible personal records are deleted within 14 business days.
Submit Account Deletion Request
Complete the fields below to request account deletion. For your security, never enter passwords, PINs, or confidential banking information.